To request an appointment with a GP or another member of the clinical team, Please Fill out an AccuRx triage form
The AccuRx system is open Monday – Friday between 8am – 1pm and 2pm – 6pm.
Accurx is an online platform used by the practice to enable patients to consult with their doctor online by filling out a form. This will go directly to the triaging team of GPs to review and process. If your request is felt to be urgent you will be contacted by our admin team and offered a same day appointment. Please note we can only offer same day appointments within the same morning or afternoon they are requested in, so please be available to attend the GP practice if necessary.
Routine appointment requests will be responded to within 48 hours (but often the same day). The triaging GPs will determine the most appropriate appointment time frame and type for your request, and you will be sent a self-booking link to choose the appointment time and date that is most convenient to you.
Booking links are valid for 7 days, and new appointments are released each day at 9am. If you are unable to pick a suitable appointment, or the GP you wish to book with does not have any available appointments, please try again the next morning as more appointments will automatically release.
You should receive an initial response or offer of an appointment within two working days. We will deal with urgent issues on the same day. Get started with a new request.
If you are unable to use the electronic self-booking system, please contact reception by phone and a member of our staff will be more than happy to help you. Please note, they will only be able to see the same availability as you do and will not be able to organise different appointments
If you have a preference regarding which clinician you wish to see, or if you prefer a telephone or face to face appointment, please make this clear in your request and we will do our utmost to accommodate this
If you are unable to use the electronic system, please contact our team via the phone lines and they will be happy to assist you in filling out the form.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Medical appointments are either by telephone or face to face, and can be requested by using the Accurx online form. If you are not able to do so, you can call the Patient Support Team on 020 3143 3500 to assist you with it.
- Routine appointments are available to be booked in advance.
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned.
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask if a longer appointment is available
- We encourage patients to follow up with a regular GP or follow up with the same GP that has seen you for a specific issue if they requested further investigations or your symptoms are not improving.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you will be asked to re-book.
Missed Appointments and DNA’s
Do you feel frustrated when you cannot get an appointment?
Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.
Practice Policy on Missed Appointments
- Each appointment is a valuable opportunity for our patients
- Pressure on appointment times shows that there is a need for every single appointment we have available
- Doctors and Nurses appreciate that there are times when it is necessary to cancel appointments
- Reception staff are always willing to help rearrange cancelled appointments.
- We have the availability to book appointments online.
Our staff will endeavour to:
- Make best use of appointment for each and every patient
- Provide a helpful booking service.
We expect our Patients to:
- Be courteous to staff booking appointments
- Attend the appointment on time
- Contact the Surgery to cancel if they cannot attend
- Contact the Surgery if they no longer need to attend
We will, on NHS advice:
- Monitor those patients who do not attend their appointment
- Remind patients, by letter and verbally, that 3 consecutively missed appointments in 3 months or 3 missed appointments over a year, will be invited to a meeting with a reception manager or senior manager.
Nurse Appointments
Our nursing team have a wide range of skills, experience and special interests to provide the best possible care and service to our practice population.
Please book an initial telephone appointment for:
Post-natal care (according to patient preference can be via video call or face-to-face).
Chronic condition management and education – diabetes, asthma, chronic obstructive pulmonary disease, hypertension
- Health and lifestyle education and support
- Smoking cessation support
- Women’s health and family planning support
We continue to see patients in the surgery for:
- Cervical screening
- Scheduled immunisations for babies, children and adults
- Therapeutic (prescribed) injections
- Travel health and vaccination
- Wound management
Additional information
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
Chaperone Policy
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.
Urgent and emergency care services
Which Doctor?
As a patient, you are registered with the practice, not an individual GP. You can make an appointment with any of the Doctors at the practice. As medical records are now computerised, all Doctors, at any site can access your details. If you prefer, you can make an appointment with a Doctor of your choice. You may need to wait longer to get an appointment with a specific Doctor of your choice, as they may be in high demand at the time.