Help your Practice to help you
Practices can be busy places and staff try hard to accommodate their patients – in return you are asked to behave in a polite and considerate manner. It would be appreciated if you would help your Practice to keep surgeries running smoothly and ensure that patients are seen at the right time, by:
- When you have an appointment please attend at the time stated, and if you are not able to attend please let the Practice know in advance, so the appointment can be used by someone else who needs it. KEEP IT OR CANCEL IT!
- If you do not attend appointments, the Practice may de-register you. This means that you would stop being a patient of the Practice and you would no longer be seen by us
- If more than one member of your family needs to see the Doctor or other Healthcare Professional, please book one appointment per patient
- If you have to discuss a complex medical issue please let the Receptionist know so a suitable length of appointment can be arranged
- Please notify the Practice if you change your address, email address, telephone or mobile phone number
- We ask that you treat the doctors and staff with respect and courtesy
- Test results take time to reach us, so please do not contact us before you have been asked to do so.
Other help available
If you become unwell when your surgery is closed, call 111 who will advise you how to obtain assistance, 24 hour emergency cover is provided by NHS 111.
There are Minor Injuries Units at most hospitals where staff will assess minor injuries such as sprains, burns and simple fractures and either treat them or, if they find a more serious problem, arrange for you to be seen by the most appropriate Healthcare Professional.
For a list of Minor Injury units near you please access button below.